Programs & Services
Our Access Center, located in south Glendale, provides services to 1,200 individual homeless clients each year. We work to move clients from sleeping on the streets or in other unstable environments, to residing in a stable and safe housing. Our shelter offers a temporary solution as we work one-on-one with each client, connecting them to the resources they need to end their experience of homelessness.
45 Bed Emergency Shelter
Separated into a men’s and women’s dormitories, with a designated room for families.
Commercial Kitchen & Dining Room
Includes a well stocked pantry, commercial, stoves, several sinks, and service area. Seating capacity for over 50 people.
Secure Lobby and Waiting Area
Open to all clients during day hours, and where our intake case manager gets to know others who are in need of our help.
Laundry and Shower Facility
We accommodate our shelter residents and others on our waiting list, offering laundry services and showers to both people staying at our shelter or not.
Ascencia’s staff, including administration, development, and case management teams also work out of this location.
See the inside of our Access Center and learn about what we do there.
“The work that Ascencia does is so critical because they’re focused on getting people into permanent, stable housing breaking the cycles of homelessness.”
Ascencia provides a range of housing solutions for individuals and families.
Year-Round Housing at our Access Center
45-beds are located onsite and are eligible to homeless individuals for up to 60 days and families with children up to 90 days. Shelter residents have a bed, a locker, 3 meals per day, and access to computers, books, and other entertainment.
To be considered for a bed in our shelter, clients must be:
- Actively working with a case manager in our Access Center
- Commit to saving and/or working to increase income
- Passed a TB test within 6 months of entrance
- Adhere to the client agreement signed during the intake process.
This program is not a drop-in shelter. If there is no beds available, you will added to the waitlist and contacted when a bed becomes available.
Ascencia clients often enter one of our many housing programs that offers continued care and support from Ascencia staff. It’s not enough to simply place folks into housing and hope for the best. Our services don’t stop at housing, and ensure that our clients who get housed, stay housed. In fact, 98% of the people we house are still housed 1 year later, a housing retention rate that is way above industry standard. Here’s some more information on our various housing programs:
Continuum of Care (CoC) Program
In partnership with the City of Glendale, 47 clients/households who were formerly chronically homeless, receive case management support through Ascencia. Harm reduction approaches are used to engage clients in this program, removing the requirement for clients to be sober when entering the program.
This 14-unit program is designed to serve adults who are chronically homeless through permanent housing and supportive services in efforts to assist clients towards self-sufficiency. Case management services include rental subsidy, housing search and placement, therapy, and linkages to social services including educational and employment programs.
This 8-unit program is designed to serves formerly chronically homeless adults who have completed an addiction recovery program. Following housing placement, clients receive case management services to assist them with maintaining housing through support recovery, including access to a 12-step based program.
Burbank H.E.L.P. PSH Program
This 20-unit program is designed to provide housing and case management services to 15 individuals and 5 families who are chronically homeless using a harm reduction approach. Through a partnership with the City of Burbank, housing subsidy is provide through the Burbank Housing Authority with supportive services provided by Ascencia. Case management efforts focus on development of financial management plans, securing and maintaining benefits or employment income, and maintain housing.
Ascencia owns and operates a 9-unit Multi-Family Apartment Complex just steps away from our Access Center. These 9 units currently house adults and families that meet the criteria of being: (1) chronically-homeless and (2) receive very-low incomes.
Integrated Healthy Homes
An extension of Ascencia’s Emergency Housing Program, Ascencia partners with local hospitals, to identify high cost, chronically homeless frequent hospital users and move them to permanent housing, reducing costs for hospitals and first-responders. We provide wrap-around services to help establish a medical home and connections to other needed resources.
Scattered Site - ICMS
This 12-unit program works with clients who are either currently homeless or who are at risk of becoming homeless and who have severe health conditions, mental illness, or substance use concerns. We assist clients who are on the street, in shelters, in interim housing, and who are permanently housed. We help clients who are homeless get connected to housing subsidies and provide housing navigation. In addition, we assist clients with managing their physical and mental healthcare, help connect them with public benefits like SSI and SSDI. Once clients are permanently housed, we continue to provide housing retention support indefinitely.
The Enriched Residential Care Program (ERC) - ICMS
The Enriched Residential Care Program (ERC) connects clients who are elderly or who have major chronic health conditions (or both) to assisted living facilities. These clients have the support of an ICMS ERC case manager who works to advocate for the client’s care needs with the facility staff and administrators. ICMS ERC case managers also facilitate health care and mental health care for clients including coordinating appointments and referrals with providers and accompanying clients to appointments.
Ascencia’s street outreach teams provide services directly or through collaboration with other community agencies. We have teams based in Glendale, West Hollywood, and East Hollywood, and we are working on expanding our reach even further. In 2022, we added a nighttime outreach team in WeHo to encounter hundreds more who need our help. So far this expansion has had great success and we are hoping to offer nighttime outreach in EaHo and Glendale soon as well.
Street outreach services include the following:
Proving water, food, and blankets to homeless encampments or individuals on the streets
Street-based education and outreach
Access to our Emergency Housing Program
Intake and Enrollment into our Access Center
Trauma Informed Care Training
Information and referrals
And much more.
Our team of case managers works with clients to develop individualized plans that address short and long-term goals towards stability. This includes finding available housing, applying for identification documents and/or health benefits, receiving parent and prenatal care, family reunification, drug rehabilitation, mental health services, and employment support.
Our staff have training in the following areas:
- Adult First Aid and CPR
- Substance Abuse Counseling Certification
- Preparing SSI Disability Claims
- Domestic Violence counseling certification
- Care Transitions Intervention Coach Training
- Fair Housing/Housing Rights for People with Disabilities
- Permanent Supportive Housing Services
- Compassionate Response to Cluttering and Hoarding
- Homeless Management Information System
- Mental Health First Aid
- Housing First Model
- Intensive Case Management Services