Programs & Services

Access Center

Our Access Center, located in south Glendale, California, provides services to approximately 1,200 individuals experiencing homelessness each year. We work to move clients from sleeping on the streets or in other unstable environments, to residing in a stable and safe housing. At our Access Center, clients work one-on-one with our case managers and are connected to the resources they need to end their experience of homelessness.

Our Glendale Facility

45 Bed Interim Housing Shelter

Our interim shelter of 45 beds is available for clients enrolled in our programs, depending on availability. We also have a designated room for families.

Commercial Kitchen & Dining Room

Includes a well stocked pantry, commercial, stoves, several sinks, and service area. Seating capacity for over 50 people.

Secure Lobby and Waiting Area

Open to all clients during day hours, and where our intake case manager enrolls those who are in need of our help.

Laundry and Shower Facility

We have laundry and bathrooms onsite, available to shelter residents and clients enrolled in our programs. 

Main Office

Ascencia’s staff, including administration, development, and case management teams also work out of this location. 

Street Outreach

Ascencia’s street outreach teams provide services directly or through collaboration with other community agencies.  We have teams based in Glendale, West Hollywood, and East Hollywood, and we are working on expanding our reach even further. In 2022, we added a nighttime outreach team in WeHo to encounter hundreds more who need our help. So far this expansion has had great success and we are hoping to offer nighttime outreach in EaHo and Glendale soon as well.


Street outreach services include the following:

  • Providing water, food, and blankets to homeless encampments or individuals on the streets
  • Street-based education and outreach
  • Access to our Emergency Housing Program
  • Intake and Enrollment into our Access Center
  • Trauma Informed Care Training
  • Information and referrals
  • And much more.

Case Management

Our Case Managers work with clients to develop individualized plans that address short and long-term goals towards stability. This includes finding available housing, applying for identification documents and/or health benefits, receiving parent and prenatal care, crisis management, employment and education training, evictions prevention, life skills development, drug rehabilitation, mental health services, and family reunification.

    Our Case Management staff have training in the following areas:

    • Adult First Aid and CPR
    • Mental Health First Aid
    • Housing First Model
    • Veteran Services
    • Diversity, Equity, and Inclusion
    • Naloxone (NARCAN) Overdose Training
    • Substance Abuse Counseling Certification
    • Preparing SSI Disability Claims
    • Domestic Violence Counseling Certification
    • Intimate Partner violence and safety planning
    • Care Transitions Intervention Coach Training
    • Fair Housing/Housing Rights for People with Disabilities
    • Compassionate Response to Cluttering and Hoarding
    • Homeless Management Information System


    Interim Housing

    Ascencia provides a range of housing solutions for individuals and families in need of shelter. Ascencia’s interim housing site in Glendale provides emergency shelter for those working hard to move towards permanent housing.

    Year-Round Emergency Shelter at our Access Center

    We have 45 beds and a dedicated family room onsite. Beds are eligible to individuals and families experiencing homelessness once they enroll in our emergency shelter program. Shelter residents have a bed, a locker, 3 meals per day, and access to bathrooms, laundry, clothing, hygiene products, computers, books, and other resources.

    To be considered for a bed in our shelter, clients must:

    • Be actively working with a Case Manager in our Access Center
    • Commit to saving and/or working to increase income
    • Pass a TB test within 6 months of entrance
    • Pass Megan’s Law Background Check
    • Adhere to the client agreement signed during the intake process.

    This program is not a drop-in shelter. If there is no beds available, clients will still be able to receive services, and will be added to the waitlist and contacted when a bed becomes available.

    Supportive Housing Programs

    Ascencia operates over 260 units of permanent supportive housing. Once clients in our programs qualify for permanent housing, they often enter one of our many housing programs that offers continued care and support from Ascencia staff. Our services don’t stop at housing, our Case Managers ensure that our clients who get housed, stay housed. In fact, 98% of the people we house are still housed 1 year later, a housing retention rate that is way above industry standards. Here’s some more information on our various supportive housing programs:


    Continuum of Care (CoC) Program

    In partnership with the City of Glendale, 47 clients/households who were formerly chronically homeless, receive case management support through Ascencia. Harm reduction approaches are used to engage clients in this program, removing the requirement for clients to be sober when entering the program.


    Housing Now

    This 14-unit program is designed to serve adults who are chronically homeless through permanent housing and supportive services in efforts to assist clients towards self-sufficiency. Case management services include rental subsidy, housing search and placement, therapy, and linkages to social services including educational and employment programs.


    Next Step

    This 8-unit program is designed to serves formerly chronically homeless adults who have completed an addiction recovery program. Following housing placement, clients receive case management services to assist them with maintaining housing through support recovery, including access to a 12-step based program.


    Burbank H.E.L.P. PSH Program

    This 20-unit program is designed to provide housing and case management services to 15 individuals and 5 families who are chronically homeless using a harm reduction approach. Through a partnership with the City of Burbank, housing subsidy is provide through the Burbank Housing Authority with supportive services provided by Ascencia. Case management efforts focus on development of financial management plans, securing and maintaining benefits or employment income, and maintain housing.


    Gardena Apartments

    Ascencia owns and operates a 9-unit Multi-Family Apartment Complex just steps away from our Access Center. These 9 units currently house adults and families that meet the criteria of being: (1) chronically-homeless and (2) receive very-low incomes. 


    Integrated Health Homes

    An extension of Ascencia’s Emergency Housing Program, Ascencia partners with local hospitals, to identify high cost, chronically homeless frequent hospital users and move them to permanent housing, reducing costs for hospitals and first-responders. We provide wrap-around services to help establish a medical home and connections to other needed resources.


    Scattered Site - ICMS

    This 12-unit program works with clients who are either currently homeless or who are at risk of becoming homeless and who have severe health conditions, mental illness, or substance use concerns. We assist clients who are on the street, in shelters, in interim housing, and who are permanently housed. We help clients who are homeless get connected to housing subsidies and provide housing navigation. In addition, we assist clients with managing their physical and mental healthcare, help connect them with public benefits like SSI and SSDI. Once clients are permanently housed, we continue to provide housing retention support indefinitely.


    The Enriched Residential Care Program (ERC) - ICMS

    The Enriched Residential Care Program (ERC) connects clients who are elderly or who have major chronic health conditions (or both) to assisted living facilities. These clients have the support of an ICMS ERC case manager who works to advocate for the client’s care needs with the facility staff and administrators. ICMS ERC case managers also facilitate health care and mental health care for clients including coordinating appointments and referrals with providers and accompanying clients to appointments.

    The work that Ascencia does is so critical because they’re focused on getting people into permanent, stable housing breaking the cycles of homelessness.

    -Adam SchiffCalifornia Congressman, 28th Congressional District