Get Help

Getting Help Is Easy

,Come to our Access Center for an intake interview. Depending on your situation, we or one of our partner organizations can get you the help you need. Please don’t hesitate to reach out to our friendly and caring staff. We will do our best to support your needs.

Schedule an Appointment(818) 246-7900

Walk-ins Welcome: Arrive at 7am during working hours for intake. There may be a waiting list for available beds.

Where: 1851 Tyburn Street, Glendale, CA 91204

Request Outreach: Email

Client Judith on bed at Ascencia

Families with Minor Children

If you are a family with minor children, please contact LA Family Housing directly for services. They can be reached for services at (818) 255-2766 or Ascencia works in partnership with LA Family Housing, as they are the lead agency in serving homeless families in San Fernando Valley Service Planning Area 2 and we work with families based on referral.


  • Are you homeless in the Glendale, Northeast Los Angeles, East Hollywood, or West Hollywood area?
  • Need employment assistance?
  • Mental health services?
  • Substance abuse recovery support?
  • Are you in imminent danger of becoming homeless within the next two weeks?
  • Are you a U.S. Veteran who is homeless OR in danger of becoming homeless OR in need of assistance obtaining your benefits?

If you answered “yes” to any of the above and are 18+ years and older, please call our Access Center at (818) 246-7900 to speak with our Intake Case Manager. We will discuss eligibility for our programs and help you determine next steps, following an intake interview.

Domestic Violence Help

If you or someone you know is experiencing Domestic Violence, please contact the YWCA of Glendale at (888) 999-7511.

The First Step

The first step to accessing our services is to complete an in-person intake interview. Intakes are done Monday-Thursday on a first come first serve basis, starting at 7am.

Walk-ins are encouraged to arrive as close to 7am as possible. Intakes will be done between 7:00 AM and 7:30 AM. In efforts to give each client our utmost attention, we conduct an average of 3 intake interviews per day.

If you plan on completing an intake with our staff, please bring the following items with you:

  • Birth Certificates and Social Security Cards for all members in the household
  • Personal Identification card or Driver’s License, if available
  • Recent and Current Employment and Income Statements, if available
Client sitting at a table with Ascencia staff, conducting an intake interview.

Requesting Outreach

If you or someone you know cannot make it to our Access Center or need us to come to you, please call (818) 246-7900 and our teams will be dispatched to the area.

Our outreach teams provide services directly or through collaboration with other community agencies.  Street outreach services include the following:


  • Street-based education and outreach
  • Resources including water, food, clothing, blankets, hygiene kits, etc.
  • Access to our Emergency Housing Program
  • Intake and Enrollment into our Access Center
  • Trauma-informed Therapy
  • Information and referrals
  • And much more.

My Case Manager treats me like a human being and not like a homeless person.

Sharon LeCaineAscencia Client